What documents are required to submit a port?

The answer actually varies depending on the situation and type of port!

  • For general LNP porting submissions, a recent copy of a bill is required.
  • For wholesale providers submitting bulk ports, a bill is technically not required but we highly recommend providing a copy. We also recommend providing a CSR(Customer Service Record) for all accounts and numbers

How long will this port take?

Actual port lengths can vary significantly and are based on numerous factors. They are subject to changes based on which carrier(s) you’re porting from and the accuracy of the information provided.

  • For simple porting submissions, times usually range from 3-10 business days minimum
  • If a port is considered “complex” by the losing carrier(s), it will extend processing time by a few additional business days
  • Bulk ports are always considered “complex” by the losing carrier(s) and can take up to 30 days

How long should I wait for updates?

Most ports take 3 days to receive an initial update. and longer to receive an FOC(Firm Order Commitment) date. Any time a port is rejected, it will reset the processing time for the port.

Can I request a specific port date? Can multiple ports move on the same day?

Porting FOC dates are subject to the availability of the losing carrier(s) and are assigned accordingly

  • For simple porting submissions, it is not possible to request a specific FOC porting date. It will be assigned the first available date by the losing carrier(s)
  • For bulk porting submissions, when submitting your ports, you should request an FOC date for the same date across all ports. This means you’ll need to wait a little longer to port, but will help consolidate all the ports.

What is an expedite, and when should I use it?

An expedite is a request to port a number earlier than the minimum processing date provided by the losing carrier. The losing carrier is not required to approve this and their are significant costs associated with expedited ports. Please refer to the Porting Policy Agreement.

The losing carrier is rejecting our port out, when should I file with the FCC?

The losing carrier is required to provide the correct information for the end user to port out. If the carrier refuses to provide the correct information, or provides information they continue to reject, you may need to file with the FCC. This is actually quite rare and most port jeopardies and rejections are due to errors or missing information in submissions